Sadly, everyone who cares for a pet will one day face the loss of his or her beloved animal friend. To help you during this difficult time, we have answers to some questions you may have:
What if my pet dies at home?
You may wish to bury your pet at home or you can bring him/her into the surgery where we can arrange for cremation at Summerleaze Pet Crematorium.
What if my pet needs to be 'put down' (euthanized)?
An appointment will be made for you at the surgery - we try to book this at the beginning or end of a session to prevent you having to sit in a busy waiting room. Alternatively, a home visit can be arranged either at the end of morning or evening surgery. You may be asked to sign a consent form.
You can take your pet home with you for burial or leave him/her with us for cremation at Summerleaze. If left with us, your pet will be kept in our mortuary and collected by Summerleaze. Collections are undertaken twice weekly. Alternatively, you may choose to make your own private arrangements for cremation.
What services are offered by the pet crematorium?
Summerleaze Pet Crematorium is a small crematorium based in the heart of the beautiful Gwent countryside of Redwick. They provide a specialist service of either a private or individual cremation where you may choose to have your pet's ashes back, or a mass cremation where your pet will be cremated with other people's beloved pets.
Ashes are usually returned the following week and we will telephone you to let you know when they are back. However, please note, we will not leave a message on an answer phone and will therefore try again if unable to contact you.
What will the ashes come back in?
You may wish to look in a brochure which can be obtained from reception or go on the website. There is a range of caskets and urns or a scatter box or tube can be chosen if you wish to scatter the ashes in a special place.
Can you assure me that my pet’s ashes will be returned?
Yes. Both Trevor and Jill have visited Summerleaze and have used their services for their own pony and dog. Having seen the facilities at first hand, we can guarantee that whichever service you chose, your pets will be treated with the utmost respect and care before being returned to you.
Pet Bereavement Support Service
Sometimes it helps to share your feelings with someone who knows from personal experience how distressing the loss of a pet can be and who will listen with both understanding and compassion.
The Pet Bereavement Support Service is a confidential telephone and email support line service that offers practical information on pet loss for anyone experiencing the loss of a pet including friends of family members. The support line is open every day from 8:30am – 8:30pm: call 0800 096 6606.
If you prefer to write about how you are feeling, contact the email support line service: firstname.lastname@example.org.